Privacy Policy

Who we are

LŪMIA (itslumia.com) is the official European distributor of Becon, a company born from Samsung's C-Lab innovation program. Becon manufactures the AI skin and scalp analysis devices we supply. This policy explains how we collect, use, and protect personal data when you visit our website, request a demo, or otherwise contact us.

We process personal data in line with the EU General Data Protection Regulation (GDPR) and applicable Spanish and EU law. LŪMIA is the controller for data collected through this marketing website. Device scan data generated in a pharmacy, salon, or clinic is processed by that professional as their own controller; we do not store your customers' skin or scalp scans on this website.

Data we collect

When you submit a demo, contact, or support form we collect the details you provide: name, email, phone, city, country, business name, business type, and your message. We also receive technical data such as IP address, browser type, language, and pages visited, through hosting logs and, where enabled, analytics cookies.

We do not ask for health data, photos of skin, or scan results through this website. Do not send medical records in the contact form.

How we use your data

We use contact-form data to answer your request, schedule demos, send quotes, and provide partner support. We may follow up about LŪMIA devices, software, and training when you have asked for that information. Hosting and security logs help us keep the site available and protect it against abuse.

We do not sell personal data. We do not use contact details for unrelated advertising lists unless you have given a separate opt-in.

Cookies and analytics

Essential cookies are needed for the site to function (for example language preference). We use Google Analytics 4 to measure visits, pages viewed, and traffic sources. You can control or block analytics cookies in your browser. Blocking some cookies may affect site features.

Who we share data with

We share data with service providers who host the website, deliver email, and process form submissions, strictly as needed to operate LŪMIA. Website analytics are provided by Google Analytics. If you request a demo, we may share relevant details with Becon or a local partner so they can support the device demonstration.

We may disclose data if required by law, to protect our rights, or in a business transfer. We do not share data with unrelated advertisers.

How long we keep data

Demo and contact enquiries are kept for as long as needed to handle your request and for a reasonable follow-up period, typically up to 24 months unless a longer period is required for legal or accounting reasons. Server logs are kept for a shorter security window. You can ask us to delete your enquiry data earlier where the law allows.

Your rights

If you are in the EEA or UK you may request access, correction, deletion, restriction, or portability of your personal data, and you may object to certain processing. You may withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority (in Spain, the AEPD).

To exercise these rights, email info@itslumia.com. We may need to verify your identity before responding.

How to contact us

For privacy questions, write to info@itslumia.com or use the contact form on itslumia.com. Please mention that your message concerns personal data so we can route it correctly.